Returns & Exchanges

At MLB WEAR LIMITED, customer satisfaction is important to us. We aim to provide quality women’s jewelry and a reliable shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Exchanges policy below.

Return Eligibility

Customers may request a return or exchange for eligible items within a reasonable period after receiving the order.

To qualify for a return or exchange, items should generally:

• Be unused and unworn

• Be in original condition

• Include original packaging when possible

• Not show signs of damage caused by improper use

For hygiene and safety reasons, certain jewelry items may not be eligible for return or exchange unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.

To help us process your request efficiently, please provide:

• Order number

• Product name

• Clear photos of the item and packaging

• Description of the issue

Our team will review the request and provide appropriate assistance.

Return Process

To request a return or exchange:

1. Contact our customer support team via email.

2. Provide your order details and reason for the request.

3. Wait for return instructions from our support team.

4. Ship the approved return item according to the provided instructions.

Returns sent without prior approval may not be accepted.

Refunds

Once the returned item is received and inspected, eligible refunds may be processed to the original payment method.

Refund processing times may vary depending on payment providers and financial institutions.

Shipping fees and handling charges may be non-refundable unless otherwise required by applicable laws or due to seller error.

Exchanges

Eligible exchanges may be offered for:

• Damaged products

• Incorrect items received

• Certain approved replacement requests

Exchange availability depends on product stock and inventory status.

Non-Returnable Items

Certain items may not qualify for return or exchange, including:

• Used or worn jewelry

• Customized or personalized items

• Clearance or promotional products

• Items damaged due to misuse or improper care

Cancellation Requests

Orders may only be canceled before shipment processing begins. Once an order has been shipped, cancellation requests may no longer be possible.

Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact us:

MLB WEAR LIMITED
RM 602, 6/F, KAI YUE COMM BUILDING
NO.2C, ARGYLE STREET
MONGKOK KOWLOON, HONG KONG

Email: payment@mlbwear.org
Phone: +1 6265300292
Website: https://mlbwear.org